Gasthaus Ott

Disappointed in service and quality of food.a bit slow to take our order, but drinks were served quickly followed by a second round 20 min later. After 40 min of waiting for food ,i enquired whether the kitchen had forgotten us since two neighbour tables who had arrived after us already had their meal,and in fact were nearly finished eating. The waiter reacted totally inappropriately..raving that in his 17 years as a waiter he had never forgotten a client, and the restaurant had in 30 years also never forgotten clients, and if we are unhappy we can cancel our order!!!!!it took another 10 minutes for our food to be served and unfortunately their Homemade Rösti were overbrowned on the outside but inside the potatoes were still partly raw, and cold, leaving me with the impression they came from the deep freeze into the deep fryer. the beef geschnezteltes was ok, however lacked basic seasoning like salt and pepper. At this point i didn’t dare ask the waiter for salt/pepper or mention the problem with the Rösti. The kitchen had obviously forgotten us and the easiest solution would have been for them to just admit it, a quick apology and bring decent food. Forgetting clients is human and happens. But it all depends on how you handle it. Instead we had a hysterical unfriendly reaction from an overwhelmed waiter. We hadn’t been to OTT since before Covid, and our past experiences had always been positive, unfortunately this one will remain the one we remember.